Last Updated: July 7, 2026

At Lumitex, we are committed to providing reliable technology solutions and ensuring customer satisfaction. This Refund Policy explains the conditions under which refunds may be requested for our products and services.

1. Eligibility for Refunds

Customers may request a refund within 14 days of the original purchase date, unless otherwise stated in a specific service agreement or subscription plan.

To be eligible for a refund:

• The request must include valid purchase information (such as an order ID or account details).
• The request must clearly explain the reason for the refund.
• The product or service must not have been used in a manner inconsistent with its intended purpose.

2. Software and Digital Products

Due to the nature of digital products, software licenses, subscriptions, and online services, refunds may be limited after:

• software access has been activated;
• licenses or subscription features have been delivered;
• digital content has been downloaded or accessed;
• significant service usage has occurred.

Refund requests are reviewed on a case-by-case basis.

3. Subscription Services

For recurring subscriptions:

• Customers may cancel their subscription at any time to prevent future charges.
• Cancellation does not automatically qualify for a refund of previous payments.
• Refunds for subscription charges may be issued only when requested within the applicable refund period or when required by applicable law.

4. Service-Based Solutions

For custom development, consulting, implementation, integration, or other professional IT services:

• Refund eligibility depends on the project stage and completed work.
• Payments for completed milestones, delivered work, or reserved resources may be non-refundable.
• Any refund terms may also be governed by a separate agreement between the customer and [Company Name].

5. How to Request a Refund

To request a refund, please contact our support team with:

• your name and account information;
• order or invoice number;
• description of the issue;
• any relevant technical details or screenshots.

Our team will review your request and respond within 5 business days.

6. Refund Processing

If a refund is approved:

• Funds will be returned to the original payment method.
• Processing times may vary depending on the payment provider or financial institution.
• Refunds typically appear within 5–10 business days after approval.

7. Non-Refundable Items

Refunds are generally not available for:

• completed custom software development work;
• professional services already delivered;
• expired subscriptions;
• accounts terminated due to violations of our Terms of Service;
• third-party services or licenses purchased on behalf of the customer.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Updates will become effective when published on our website.

9. Contact Information

If you have questions regarding this Refund Policy, please contact us:

Email: dfalcon@lumitex.co.in

Lumitex LLC
1042 HOBIE LN, SAN JOSE, CA, 95127, UNITED STATES